Quick Access

Get to What You Need

Customers + Partners
Support Hub

Open a support case, check case status, find escalation paths, and access emergency contacts.
All Users
Documentation

Admin guides, installation references, configuration docs, and integration setup instructions.
Customers
Downloads & Updates

Latest software releases, firmware, agents, and patch notes. Authenticated download access.
Customers + Partners
Training & Certs

Course catalog, learning paths, and certification programs for users and partner staff.
All Users
Release Notes

Version history, change logs, known issues, and upgrade guidance for all Shield products.
Customers
Renewal & Expansion

Manage your subscription, explore add-ons, or connect with your account team for renewal discussions.

Resources by Role

For Customers and Partners

Customer Resources
  • Admin Guide — Shield On Prem
    Full configuration and management reference
    View →
  • Integration Setup Guides
    SIEM, SOAR, ticketing, and identity connectors
    View →
  • Latest Shield Agent Download
    v{{version}} — released {{date}}
    Download →
  • Release Notes — Latest
    What changed, what was fixed, known issues
    View →
  • Open a Support Case
    Log in required — track status via portal
    Go →
Partner Resources
  • Partner Onboarding Guide
    Setup, enablement, and program overview
    View →
  • Partner Support Responsibilities
    SLAs, escalation paths, and your role in support
    View →
  • Deal Registration Portal
    Register opportunities and manage your pipeline
    Login →
  • Partner Certification Paths
    Required and recommended cert tracks by tier
    View →
  • Contact Your Channel Manager
    Direct contact for active partners
    Contact →

Support Options

Get Help When You Need It

Submit a Case

Log in to the portal to open, track, and manage support cases with full context and file uploads.

Open a Case →
Phone Support

Available for critical and high-priority issues. Contact information provided in your portal account.

Get Number →
Self-Service Docs

Searchable knowledge base, admin guides, FAQs, and how-to articles for common questions.

Search Docs →
Critical Escalation

Site down or active security incident? Critical response SLA is 2 hours. Use the escalation path in your portal.

Escalation Path →

Training & Certification

Get Certified.
Get More From Shield.

Organizations with certified admins get faster time to value, fewer support cases, and better security outcomes. Training is included in your subscription.

Shield Platform Essentials
~3 hours • All skill levels
Included
Admin Certification — Shield On Prem
~6 hours • Intermediate
Cert
Shield Command Hub for MSPs
~4 hours • Partner-focused
Cert
OT Defender Foundations
~5 hours • OT/ICS focus
Cert

Your Subscription

Renewal & Expansion

Don't let coverage lapse

Talk to Your Account Team

Renewals, add-ons, coverage expansion, and seat adjustments. Your account team handles it — no new procurement process required.

Contact Account Team Manage in Portal →